RESUME

I enhance the user experience and user interface of digital products, focusing on initiatives aimed at improving the offer process within the Deutsche Telekom Group. My role involves translating business needs into user-centric design solutions across various phases. The process starts with Discovery, identifying requirements, followed by the Ideation phase, where I develop user journey maps, process flows, and concepts. This continues to the Design phase, creating sketches, wireframes, and fully interactive prototypes. As a member of a DEV Scrum Team, I collaborate closely with front-end developers to bring these designs to life. I am directly responsible for the E2E design process of these digital products, ensuring that each stage, from initial sketches to usability testing, results in intuitive and efficient solutions. 

I hold responsibility for ensuring the consistent and dependable operation of a leading corporate identity and access management tool, which boasts an extensive user base exceeding 200,000 individuals and interfaces with numerous source (HR) and target systems on a global scale within the Telekom organization. My role involves ensuring compliance with data protection and security mandates, as well as offering expert guidance to clients on compliance-related inquiries. I undertake the evaluation and authorization of system releases, service packs, and hotfixes to enhance operational efficiency. Additionally, I serve as the primary liaison for communication with interface partners and clients and serve as the primary point of contact for escalations pertaining to the supported application. Furthermore, I maintain a vigilant focus on enforcing common IT standards and upholding the quality of configuration item information. My leadership extends to overseeing incident, problem, and change management teams.